FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Delivery
Where do you deliver to?
We deliver across the whole of the UK. Unfortunately, due to new regulations and fees surrounding the sale and shipment of products from the UK to the EU and NI, international delivery cannot be offered at this time
How long does delivery take?
I'm working on updating the website to reflect dispatch times but most orders will be sent via 2nd class post
How do I track my order?
If your order was sent via tracked delivery you will be sent a tracking number
Returns
How do I return an item?
Personalised items are not returnable however, my main aim is to ensure you're satisfied with your product so I am more than happy to work with you to resolve any issues
How long does it take to process my return?
Once I have accepted the returned item your refund will be processed within 7 days
Can I exchange for a different item?
Unfortunately not at this time
General
What payment methods do you accept?
We accept both Paypal and card payments as well as gifts vouchers and instalments
How can I find out about new products?
Sign up to our email list or follow Mollix Designs on social media (TikTok, instagram and Facebook )
I have a different question
Please send me a message via the contacts page